Business Protocol: How to Survive & Succeed in Business

By: Jan Yager

ISBN: 1889262-14-5 $21.95 trade paperback (retail list price)
ISBN: 1889262-23-4 $31.95 hardcover (retail list price)
6x9 2001, 2nd edition (1st edition published by Wiley, 1991)
Winner, 1st prize, best nonfiction book, Communications Contest, 1992, National Federation of Press Women

In this highly-acclaimed book, sociologist and workplace expert Dr. Jan Yager shows how to use protocol as a business strategy. With targeted anecdotes and examples, based on Dr. Yager's extensive research and consulting including surveys of 108 human resource managers and of 234 men and women in diverse workplace settings, Business Protocol probes the skills and knowledge necessary to master any business situation.

You will learn about:

• quickly creating a positive impression
• improving male-female work
• relationships
• business entertaining etiquette
• holiday gift-giving guidelines
• international etiquette
• communicating more effectively
• e-mail etiquette
• how manners make $
• 17 types you may encounter at work
• and more

Detailed Information

Contents

Acknowledgments  v

Introduction to the 2nd edition  xi

Introduction to the 1st edition  1

1.  How Etiquette Can Make or Break Your Career  3
2.  Good Morning Rise and Shine!  17
3.  Relationships at Work  41
4.  Executive Communication  61
5.  How Your Office Should Look  95
6.  International Etiquette  109
7.  The Business Breakfast, Lunch, or Dinner  125
8.  Written Invitations and Executive Entertaining  137
9.  Types You May Encounter in Work Related Situations  149
10.  Business Gift Giving and Receiving  155
11.  Giving or Receiving Cards or Notes  171
12.  End of the Day and Weekend Concerns  179
13.  Job Changes and Etiquette  183
14.  Etiquette and Ethics: is There a Connection?  197
15.  Conclusion  205

Selected Bibliography  214

Appendixes  219

Consultants  236

Index  239

Selected Bibliography (2nd edition)  247

About the Author  248

Published or Reader Reviews

Reviews of 2nd edition:

"Now in an updated and expanded second edition, Business Protocol continues to be an invaluable compendium of "user friendly" information for entrepreneurs and business managers in the protocols of the workplace. The corporate manager will receive gift-giving guidelines; communication (email, fax, cell phones, beepers, voice mail) etiquette standards; business meal and entertaining guidelines; the do's and don'ts of office friendships and romances; ethical conduct standards, holiday officer party norms; and much, much more. Business Protocol is "must" reading for anyone wanting to master those social skills that can help make their career or company successful in today's highly competitive marketplace."

— Midwest Library Review

Reviews of 1st edition:

"Approaches the subject of business etiquette from the point of view that proper protocol will help the practitioner get to the top and stay there...Recommended for etiquette and business collections."

— Library Journal

"Offers useful business advice on etiquette, communication, appearance, and work relationships as well as on leisure time."

— Nation's Business

"

Business Protocol

is a handbook on proper business decorum. The author puts the results of her experience, her interviews with executives and a survey completed by HR [human resource] managers into a book that shows how to survive and succeed in a corporate environment."

— HR Magazine (David S. Gold)

"This book views protocol as a business strategy and provides etiquette guidelines that can help advance anyone's career in management."

— Siemens Review

"Jan Yager emphasizes the difference good manners can make in a business setting. She starts by outlining the six essentials of good etiquette: be on time; be discreet; be courteous, pleasant and positive; be concerned with others, not just yourself; dress appropriately; and use proper written and spoken language. Best of all, Yager gives concrete examples of how good or bad manners are played out in real life."

— Entrepreneurial Woman

"Every fast-tracker should read this book."

— Thomas R. Horton, former CEO, American Management Association

"Jan Yager's book deserves a permanent spot on your reference shelf. Indeed, the country-by-country etiquette review is by itself worth the price of admission."

— Laurence J. Stybel, President, Stybel Peabody & Associates

"Nothing short of great. Handles a complex subject in simple, direct language that is refreshing reading. Truly a distinguished accomplishment."

— K. Snella, Vice President, Administration, Berkshire Electric Cable

"Jan Yager's book, Business Protocol, is (or should be) the post-graduate course for every aspirant to a successful business career. In fact, it's a tailor-made post-graduate course for every MBA – a compendium of 'what they didn't teach you in B-School.' Nor should it be overlooked by those, male and female, already in business. It's never too late to learn!"

— K. Snella, Vice President, Administration, Berkshire Electric Cable

"A very helpful book. Jan Yager understands the importance of the human-and well-mannered-side of business."

— Letitia Baldrige, etiquette expert

Articles

• "5 Holiday Faux Pas to Avoid" by Jan Yager
• Getting drunk at the company party
• Sending a gift that is too expensive, too cheap, or too intimate
• Failing to acknowledge appropriate holiday gifts or promptly handling those that need to be returned or donated because of protocol or ethical issues
• Failing to RSVP or show up at the company party or at a big client's holiday bash
• Sending cards without signing your hand or including even a brief personalized note or failing to reciprocate by sending a card in return

For the next 5 key holiday business protocol faux pas to avoid, read the award-winning Business Protocol: How to Survive & Succeed in Business, or interview Dr. Jan Yager on your TV/cable or radio show (or for your magazine, newspaper, or online publication). (Producers or journalists, contact Dr. Jan Yager at: yagerinquiries2@aol.com).

For more on holiday protocol, read Chapter 8 in Business Protocol, pages 137-148.

Links of Interest

Click here to view related links.

Media Kit

Members of the media, click here for a media kit including sample interview questions.

About the Author

Jan Yager

Jan Yager, Ph.D. (the former J.L./Janet Barkas) is a writer, sociologist, consultant, professional speaker, artist, and publishing entrepreneur whose areas of expertise include relationships and business issues including time management and work relationships. Jan's first book published by Hannacroix Creek Books, Inc., Friendshifts®, based on fifteen years of original friendship research, led to interviews on The Oprah Winfrey Show, The Today Show, The View , National Public Radio, and other programs. Other books include When Friendship Hurts (published by Simon & Schuster, Inc.) as well as two career books by Facts on File, Inc. A prolific writer of fiction as well as nonfiction whose books have been translated into 14 languages, she is co-author of two suspense thrillers, Untimely Death and Just Your Everyday People. For more information, go to: www.drjanyager.com.

Click here to find more books by Jan Yager

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Foreign Rights

Foreign sales: Russian; Chinese; Spanish

Links of Interest

Compiled and written by Jan Yager, Ph.D. Copyright © 2008, 2005 by Jan Yager, Ph.D. All rights reserved.
Jan Yager, Ph.D. does not take any responsibility for the contents of any of the featured links listed below. Furthermore, since Internet or street addresses may change at any time, the accuracy of any listing cannot be guaranteed. Inclusion in this listing does not imply an endorsement nor does omission from this list for space or other reasons imply criticism.

AICI (Association of Image Consultants International)
414 Plaza Drive, Suite 209
Westmont, IL 60559
http://www.aici.org
International membership association of image consultants and those in related fields of etiquette and protocol, speech and communication, make-up, fashion, and beauty. Local chapters for networking and educational programs. Sponsors an annual conference; maintains a directory of members and their services at their website.

Employee Relocation Council (ERC®)
Worldwide ERC® Headquarters
1717 Pennsylvania Ave. NW, Suite 800
Washington, DC 20006
http://www.erc.org
Worldwide ERC® (Employee Relocation Council), founded in 1964, offers training, advocacy, and networking opportunities throughout the world for those who work in the field of workforce mobility.

Global Dynamics Inc.
http://www.global-dynamics.com
Founded in 1984, this company offer cross-cultural training throughout the world including expatriate and repatriate instruction to help those who are planning to work internationally, or returning from an international work experience.

For more links and resources, read Business Protocol by Jan Yager, Ph.D. (Hannacroix Creek Books, 2nd edition, 2001; 1st edition, Wiley, 1991), winner of the 1st prize in the 1992 Communications Contest for the best nonfiction book, National Federation of Press Women (NFPW).